Frequently asked questions
I need to close my store temporarily
This can easily be done through the Plus Merchant App. On Profile go to configuration and disable your availability to customers.
How to update store service hours?
If you wish to edit store opening times you will have to get in contact with our support team which can be done through the chat box provided in the merchant app under profile or send an email to
How do I add or delete a menu item?
You will have to go on Plus Merchant Dashboard and catalogue, find the product you wish to delete and click on the three dots next to its name, choose the delete option.
How can I update the photos on my restaurant's menu?
You will have to go on Plus Merchant Dashboard and catalogue, find the product you wish to update and click on the three dots next to its name, choose the edit option, scroll down to drag & drop files or search on computer.
How can I add a new category to my menu?
On the Plus Merchant Dashboard go to catalogue and choose the option add category. Proceed by adding a subcategory or product.
How can I update the price of an item on my menu?
On the Plus Merchant Dashboard go to catalogue, find the product you wish to update and click on the three dots next to its name, choose the edit option.
I need to reset my store dashboard password
You can change your password anytime by going to forgot password on merchant.myplusshopapp.com and adding the email you used to register.
You will then receive an email with a link to reset your password
How to sign up to Plus Shop?
First click on on the link below and then follow the instructions displayed on the video.
Plus Merchant Fees
We only charge a flat fee of £0.50p per order
Plus Merchant also uses Stripe as a payment gateaway which is a fixed fee of 1.4% + 0.20P per order on the total amount.
Total Order Amount: £10
Plus Merchant Fee: £0.50p = £9.50
Stripe Payment Gateaway: 1.4% + 20p = £9.16
Plus Merchant Funds will be: £9.16
How does Plus Shop work?
Ordering on our marketplace should be done easily, you can use our website or App which is suitable for iOS and Android. At the top of the application or website add your preferred address in order to find shops around you. Select the shop you would like to order from and place the order. Once the order is placed the store will be notified and should accept the order immediately, you will receive an email confirming your order has gone through. Once the order is ready to go, one of our drivers will pick it up and deliver it to you.